Right of Withdrawal
Information about your statutory cooling-off period and cancellation options.
Cancellation right
You can cancel your online membership with Kraftwerk Heerlen within fourteen days without giving a specific reason. This fourteen-day period starts on the day the membership contract is entered into, confirmed by the receipt of a confirmation email after accepting your online offer.
Exercising the right of withdrawal
To use your right of withdrawal, you must notify Kraftwerk Heerlen of your decision to cancel the contract. You can do this via an unambiguous statement, such as a written letter by post, a fax or an email. Although we provide a specific form for this purpose, you are not required to use it. It's important to make your intention to withdraw known before the fourteen-day period expires.
Refund procedure after withdrawal
If you decide to withdraw from your membership, we will refund all payments received from you without undue delay. This will be done at the latest within fourteen days of the day we received your decision to withdraw. The refund is made via the same payment method as the original transaction, unless explicitly agreed otherwise. No extra costs will be charged for this refund.