Privacy Policy

To do so, please email info@kraftwerk-heerlen.nl.

At Kraftwerk Heerlen we take your privacy seriously. This statement describes how we handle the personal data we collect from you when you use our services, visit our website or interact with our social media. We act in line with the General Data Protection Regulation (GDPR) and other relevant legislation.

We process the following categories of personal data for the purposes listed below:

• Information request: Name, email and phone number to answer questions about our services.
• Membership advice: Contact details and additional information to give tailored advice on the best-fitting membership.
• Intro appointment: Contact details to confirm appointments.
• Newsletter: Email address to send periodic updates and offers.
• Registration form: Necessary data to create your membership.

This is the privacy statement of Kraftwerk Heerlen B.V., based at Stationsplein 6, 6411 NE Heerlen. Our Chamber of Commerce number is 84767332. For questions or contact, please email info@kraftwerk-heerlen.nl. In this statement we refer to 'personal data' as the information you voluntarily provide, such as your name, email address and phone number.

• Services: To provide our fitness services, such as managing your membership, answering your questions and handling bookings.
• Informing: To inform you about relevant offers, changes or news.
• Website interaction: To improve our website and tailor it to user needs via cookies and Google Analytics (anonymised data).

We take appropriate technical and organisational measures to protect your data against loss or any form of unlawful processing. This includes securing our systems and applications in line with applicable data security standards.

Your data is kept no longer than necessary. For standard contact forms, data is removed after 12 months. For the newsletter, your data is kept until you unsubscribe. For a registration, we keep your data for the duration of the membership.

Kraftwerk Heerlen works with third parties for website management, hosting, automated phone connections, newsletter and administration software. We have strict data processing agreements with these parties. In some cases we may be legally required to provide personal data to authorities.

• Access and correction: You have the right to access and correct your personal data.
• Objection: You can object to certain processing of your data.
• Erasure: You can request erasure of your data if it is no longer needed.
• Data portability: You can request a copy of your data in a machine-readable format.
• Withdraw consent: You can withdraw your consent at any time.

To do so, please email info@kraftwerk-heerlen.nl.

If you have a complaint about how we handle your data, you can file it with the Dutch Data Protection Authority via their website: www.autoriteitpersoonsgegevens.nl.

This privacy statement may be amended.